My Education Solutions
  • San Antonio, TX, USA
  • $65,000-$80,000
  • Salary
  • Full Time

Join an Inc. 5000 ranked Fastest Growing Company; San Antonio Business Journal Best Places to Work Award Winner and leader in our emerging financial industry niche. We are building a first-class Team to support the 350% growth expansion of new customers.

My Education Solutions seeks an experienced Processing & Audit Manager. Are ready to make a positive impact in the financial lives of our customers? Bring your leadership experience and join our high growth dynamic company!

What you will do:

  • As our Processing & Audit Team Manager, you are responsible for overseeing and coaching a team of Processing & Audit Specialists.
  • Conduct client program audits, work with audit team members to ensure MES audit process is followed.
  • Oversee audit activities, develop team by reviewing processes and making adjustments as needed.
  • Lead by example with professionalism, strong work ethic and solution-oriented problem solving.
  • Provide continuous feedback to team members using Lattice (Employee Performance Software) to communicate KPI results on a weekly, quarterly, and semi-annual basis.
  • Ensure service level adherence, create reports based on audit findings to drive process improvements.
  • Participate and successfully complete organizational and Management Skill Training.
  • Report KPI metrics for team development, coach towards meeting and exceeding assigned KPIs.

Ideal candidate will have:

  • 3+ years management experience, lead a team in Data Analyst, Auditing or Collections industry.
  • Passion for helping customers eliminate their Student Loan Debt.
  • Proven ability to coach, train, and develop team members to achieve Quality and KPI goals
  • Ability to organize and multi task work according to priority, strong attention to detail, great follow through and desire for excellence.
  • Strong analytics ability and thrive in technology driven workplace.
  • Bachelor's Degree Required
  • Experience with Salesforce, Lattice and Monday.com a plus.

What you get from us:

  • Competitive base salary + bonus ($65K-$80K dependent on experience and education)
  • $1000 New Hire Bonus
  • Full Benefits Medical, Dental, Vision, Life and PTO ($7,000 value)
  • Matching 401k program with 3% vesting in 2 years ($2,000 value)
  • Student Loan Forgiveness Program Costs for you or person of your choice ($5,000 value)
  • Award Winning Management Training and Coaching
  • Fun, Fast Paced Work Environment that makes a positive impact in people's financial lives.

EQUAL OPPORTUNITY EMPLOYER

My Education Solutions
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